Pieces of brake components on my vehicle were missing after a free brake inspection. Even had fresh shaved down metal after driving home and they added/ overfilled the brake fluid. Thusly staining my garage floor. Was told I'd be called back with an explanation and never was. Edit: the only response on my comment from owner is about how they don't take brakes apart to look. And no acknowledgement the fresh metal i saw when I got home, this could've been my life. On a phone call with this company they tried to blame myself for not informing them on missing pieces, when I stated before the Inspection it's a newly purchased vehicle and I want to see what the problem is. They blamed me for their job. And they did provide a service of adding brake fluid without Informing me. Im thoroughly disappointed at the dishonesty.
American Horror Story, regarding your girlfriend’s vehicle, we never disassembled anything other than taking the wheels off to complete a visual inspection as requested. We cannot complete a service until after the inspection report has been discussed with the customer and they approve any services. Thank you!
- Honest-1 Auto Care Diamond Lake