I will not be returning to this shop! They are highly overpriced and recommend service that is not actually needed. I’ve always experienced friendly customer service at Honest1, but I no longer trust them. I’ve been taking my car here for several years. At the end of November 2023, I had $1500 of recommended maintenance work done. I returned for an oil change 3 months later in February 2024 and was given a $3200 quote for additional work needed. None of this had been mentioned the previous visit, which seemed odd (but I realize could be possible). I was told I needed to replace my front and rear struts/shocks, get an alignment, replace rear brakes, and get a new battery. They wanted to replace the battery that same day, which I declined. After sitting on the recommendation for 2 months, I decided to get a second opinion this April 2024. When checking over my car, the second auto shop did not recommend replacing the struts/shocks OR battery yet. We decided to be safe and replace the rear brakes, which they quoted for about half the price of Honest1. However, when they began replacing the brakes, they found that the brake pads were only half worn out at most, and did not actually need to be replaced yet either. Honest1 quoted $3200 of work, none of which actually needed to be done. Even if the work was required now, it’s still about twice as expensive as it should be. I understand businesses need to add their margins and make a profit, but parts and labor are both marked up much higher than is reasonable. If you are considering having work done at this shop, I strongly encourage you to get a second opinion first!